by Navigating Disruption in the Insight Industry: BNY’s Vision for the Future
Fabian Khoshbakht will be speaking at QUAL360 in Singapore, bringing over 25 years of experience in treasury services, client insight, and innovation. As Global Head of Client Insight & Innovation and Head of Treasury Services APAC at BNY, he leads digital strategy, fintech partnerships, and analytics to drive client-focused growth across payments, liquidity, and trade finance.
QUAL: What motivates you to join the QUAL360 APAC conference, and what is the core message of your talk?
Fabian: I am thrilled to join the QUAL360 APAC conference, especially at a time when the industry is becoming increasingly focused on the intersection of data, artificial intelligence, and in-depth qualitative research. These transformative technologies are reshaping the research landscape, offering both challenges and unparalleled opportunities. As a leader in the FI Industry, we see the intersection of Data, AI and Analytics being critical to the success of our clients.
QUAL: How has this impacted your own work and your organisation?
Fabian: It is less about impact but more it has enabled. By providing access to better data, implementing robust data governance practices, and leveraging advancements in artificial intelligence and industry analysis, we have been able to refine our methodologies and deliver more insightful, actionable results. These tools and practices have transformed challenges into opportunities, ensuring we remain at the forefront of qualitative research innovation.
QUAL: Apart from work, what can delegates at the event talk to you about? Do you have any particular personal interests, hobbies or extracurricular activities and engagements?
Fabian: I’m an avid traveller along with my wife, and we have a rule that a minimum of 2 trips per year, no matter what must happen. In addition, I love wine and have been collecting for around 10 years, not necessarily to store but rather to store and drink on a regular basis.
QUAL: Last but not least, we are publishing “reading/listening guides” on our blog (https://merlien.com/the-ux-research-reading-and-podcast-list-2025/), can you share your favourite recommendations for inspiration, learning and leadership:
Fabian:
- Must read – Book/Blog: What Every Body Is Saying – Joe Navarro and Marvin Karlins
QUAL: Thank you so much, Fabian! We look forward to hearing more from you at QUAL360 in Singapore!
Join Asia’s Only Conference Focused on Qualitative Research – QUAL360 APAC 2025
📅 October 14–15, 2025 | Singapore
Qual360 is the only global conference series dedicated to qualitative market research. With its 17+ Years of Driving Innovation in Qualitative Research, it is a unique event catering to a strong global community of dedicated “Quallies”. At QUAL360 APAC, you’ll discover the latest research methodologies, explore real-world case studies from global brands, and network with top-tier insights professionals from across the region.
2025 speaker highlights include: PepsiCo Foods – Associate Director, Insights; Asia Pacific Breweries Singapore – Head of Insights (CMI) & Innovations; Google APAC – Head of Brand & Consumer Insights; Whole Earth Brands – International Marketing Director; Microsoft – Principal Design & Research Manager, Shiseido – Regional CMI Manager, and many more!
Secure your early-bird ticket now and save $400!
