Humana – The evolved CX playbook – How to design and deliver whole experiences

[vc_column width=”1/2″][vc_video link=”https://youtu.be/YH2Yt7npGEw”][vc_column width=”1/2″][vc_single_image image=”13560″ img_size=”full”][vc_column width=”1/2″][vc_btn title=”Previous” style=”classic” color=”primary” align=”left” link=”url:https%3A%2F%2Fmrmw.net%2Fhsbc-bank-usa-developing-winning-culture-embraces-innovation-era-digital-disruption%2F||”][vc_column width=”1/2″][vc_btn title=”Next” style=”flat” color=”primary” align=”right” link=”url:https%3A%2F%2Fmrmw.net%2Fwatch-think-see-see-watching-consumer-beats-listening%2F||”][vc_widget_sidebar sidebar_id=”sidebar-46″]

Author

Jens Cornelissen

Jens Cornelissen has been writing for over two decades – initially for general newspapers in his home country Germany. After receiving an MA degree in Communications, he joined a new media start-up in Amsterdam as consultant on new media technologies and country editor for two daily newsletters. In his current day job, Jens runs the global conference division for Merlien’s dedicated marketing research events. Jens is a trained journalist with a BA in Journalism from Westminster University in London and has authored several media industry reports and articles on mobile and media technology.

View all posts