by Scaling UX Leadership: From Fragmentation to Strategic Impact
As a leading platform for insights and innovation in UX research, UX360 North America 2026 brings together senior UX leaders shaping the future of the industry. In this edition of our speaker interview series, we welcome Joe Kleinwaechter, Vice President of UX at ADP.
Discover Joe’s perspective on scaling UX leadership, transforming fragmented teams into unified organizations, and positioning UX as a strategic driver of faster learning and business impact in a VUCA, AI-driven world.
In this interview, Joe shares how ADP transformed its UX function from a decentralized group of practitioners into a unified, scalable organization. This shift enabled stronger collaboration, clearer career paths, and significantly increased impact across the business.
He highlights the growing importance of UX research as a core driver of decision-making. By making research faster, more accessible, and aligned with business timelines, ADP strengthened its ability to learn quickly—an essential competitive advantage in today’s environment.
Joe also reflects on the broader UX landscape, emphasizing the uncertainty introduced by AI and macroeconomic change. He argues that UX leaders must adapt by embracing new leadership approaches, focusing on learning velocity, and expanding their perspectives beyond the UX discipline itself.
Overall, the conversation positions UX leadership as a critical function for navigating complexity, driving innovation, and enabling organizations to respond effectively to constant change
The above is an AI-summarized overview and may include inaccuracies or errors.
UX reading and podcast recommendations from the speaker:
Podcast
Book
- The Art of Possibility — Benjamin Zander & Rosamund Stone Zander
Join us at UX360 North America 2026 | April 21–23 | Atlanta, Georgia, U.S.A. 
