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Building UX Maturity at Scale: Lessons from Paysafe’s Fintech Journey
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Youth Qual Research: Balancing Human Insight and Technology at Globe Group
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Evolving Qualitative Research: Human-Centered Insights, Agile Methods & AI Integration
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How Qualitative Research Shaped Consumer Loyalty for Reckitt’s Finish and Durex
How Qualitative Research Shaped Consumer Loyalty for Reckitt’s Finish and Durex Understanding consumer behavior goes far beyond tracking conventional metrics like website traffic, conversions, or…
From Satisfaction to Excitement: Porsche’s New Standard for Customer Experience
From Satisfaction to Excitement: Porsche’s New Standard for Customer Experience Customer satisfaction has long been a central KPI for brands. But at Porsche, satisfaction alone…
On Internal UX and Opportunities for UX Researchers in 2025 An interview with Novo Nordisk's Leanne Waterton and Michelle Bergenholz Groth, who will present at…
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CREATE, SHOW, TEST: Optimizing freenet’s digital assets with the “digital experience Sandbox”
CREATE, SHOW, TEST: Optimizing freenet’s digital assets with the "digital experience Sandbox" This whitepaper presents key findings from a user experience research initiative conducted by…
Why Repositories Fail — and How to Get It Right: A White Paper by Stravito You’ve built a repository to store your hard-worked research. Yet,…
LinkedIn on Preparing Tomorrow’s UX Research Leaders: Influence Without Authority
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Youth Qual Research: Balancing Human Insight and Technology at Globe Group
Youth Qual Research: Balancing Human Insight and Technology at Globe Group Editor’s Note: Abel Capco is Head of Insights Business Partners, Customer Intelligence at Globe…
Evolving Qualitative Research: Human-Centered Insights, Agile Methods & AI Integration
Evolving Qualitative Research: Human-Centered Insights, Agile Methods & AI Integration Ahead of the annual gathering of qualitative research professionals at QUAL360 APAC in Singapore, we’re…
From Satisfaction to Excitement: Porsche’s New Standard for Customer Experience
From Satisfaction to Excitement: Porsche’s New Standard for Customer Experience Customer satisfaction has long been a central KPI for brands. But at Porsche, satisfaction alone…